Personal Data and Cookies Policy

1. Data controller

The data controller is ՂՈՒԼՅԱՆ ԳՈՌ ՆՎԵՐԻ ИП, operating under the KeyMaster.am brand.

You can contact the controller using the phone numbers, address and contact details published on the website.

2. Data we may process

• name, phone number, selected service and message text submitted through the request form
• messages via WhatsApp, Viber, Telegram, email or phone calls
• technical data: IP address, device and browser details, page views, cookies and analytics events
• where required for the service: information confirming ownership or legal authorization

3. Purposes of processing

• receive a request and contact the customer
• estimate service feasibility, price and timing
• provide key, lock, car key and access-system services
• verify lawful authorization, prevent abuse and keep internal records
• improve the website and measure advertising and analytics performance

4. Cookies and analytics

The website may use technical cookies for forms, security and correct page operation.

If Google Analytics or Yandex Metrica is enabled, these services may collect visit, device, browser, traffic source and behaviour event data. Cookies can be limited in the browser settings, but some website functions may be restricted.

5. Sharing and retention

Data may be shared with hosting, communications, analytics, payment, accounting and messenger providers where necessary for website operation or service delivery.

Request data is retained for as long as needed to process the request, provide the service, meet accounting or legal obligations and resolve possible disputes.

6. Customer rights

A customer may request information about processing, the content and source of personal data, correction of inaccurate data, restriction of use or deletion where allowed by law.

If a customer believes their rights have been violated, they may also contact the Personal Data Protection Agency of the Ministry of Justice of the Republic of Armenia.